Cabin Crew, Japanese speaking group in Helsinki

Finnair is a community of top performing reformers who do things with a big heart. We are bridging the world and creating opportunities for meaningful encounters. Every day we challenge ourselves, each other and our know-how so that we can provide the very best experience for our domestic and international customers. Responsibility and our values – Commitment to care, Simplicity and Courage – guide us in everything we do. We are a workplace, a partner, that takes care of its own; because happy employees ensure happy customers. Come join us in creating unique human encounters.

Finnair’s strategic objective is to have 20 million passengers by 2030. Customers are at the heart of everything we do, and our vision Unique Nordic Experience comes alive in our everyday encounters with customers. With excellent customer service across the customer journey and lifetime, we can have the biggest influence on customer satisfaction, and they want to fly with Finnair again and again.

In order to serve the increasing Japan flight frequencies and one of our key customer groups, we will strengthen our base in Helsinki and are now recruiting new cabin crew members with Japanese language and cultural skills. The Helsinki group operates Finnair’s certain Japanese routes as well as certain European routes that are popular to our Japanese customers. We are planning on starting the cabin crew training courses in January/February 2020.

Our team of world-class professionals would like to warmly welcome you on board our

CABIN CREW with Japanese language and cultural skills

responsible for cabin safety and customer service on Finnair flights.

We are looking for customer-oriented team players who are passionate about providing high-quality customer service. On flights, you will ensure Finnair’s customer promise and the vision of Unique Nordic Experience is fulfilled. As a member of Finnair’s Cabin Crew, you will also look after the safety on Finnair flights. You will follow our safety guidelines and prepare for each flight by familiarizing yourself with flight information and related working instructions. You will create and maintain a safe working environment, as well as, foster positive and inspiring working atmosphere true to Finnair’s values.

You might be the person we are looking for if you enjoy serving our customers with a positive, warm and friendly attitude. You are willing to go for an extra mile to ensure our customers arrive happy and relaxed at their destination feeling they want to fly with us again. In addition, you are flexible and adapt easily to changing situations and circumstances, as well as, have desire to learn new things and develop yourself.

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What is required to become a cabin crew member at Finnair?

Completed secondary education (upper secondary / vocational school)

At least 2 years of experience in face-to-face customer service

Fluency in English and Japanese is required, other language skills are considered an asset

Excellent understanding of Japanese culture

Ability and willingness to understand and follow instructions

Positive can-do attitude

Height minimum 160cm

Normal color vision and distant vision using both eyes 0.7 or better (with or without glasses)

Normal hearing

Ability to swim minimum 50 meters

Good general health (minimum requirement EASA Part Med Cabin Crew and Finnair regulations). In general, this means, that the applicant should have no long-term medical conditions, especially conditions requiring continuous or recurrent medication or regular follow-up.

No visible tattoos, piercings or teeth jewelry

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How to apply?

Last day to apply is Wednesday October 2nd, 2019 (Finnish time, UTC +3). We recommend you to check your email frequently after submitting the application (please also check spam/clutter folder as sometimes emails are filtered there).

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What kind of employment contracts do we offer?
We are primarily looking to hire for permanent full-time employment.

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What is the selection process like?

Selection process will consist of several steps, including online assignments and an assessment center in Helsinki or Tokyo. Before employment, the selected candidates will participate medical check and in a training course of eight weeks, without separate compensation for the training period. Successfully passed medical check and the cabin crew training are a prerequisite for employment.

The selection round is as follows:

Application period: September 2019

Online assignments and a video interview: October 2019

Online medical survey: October 2019

Assessment days: 6.11.2019 in Finland and around weeks 46 and 47 in Tokyo, Japan. You can choose which date and location suits you the best.

Medical check: November/December 2019

Training: January/ February 2020

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Additional Information

Finnair will support in arranging and cover the cost for relevant work permit in Finland for the selected candidates. Finnair does not provide other moving or housing related support.

We are happy to answer any questions about Finnair cabin crew work at ask.fm/finnaircabinjobs_japan . You can also send your questions to cabinjobs@finnair.com. In addition, more information can be found through the links below:

Finnair careers
Cabin Crew role, selection process and training
Questions & answers